Shipping Policy:
- Processing Time:
- Orders are processed within 1-2 business days after payment confirmation.
- Shipping Options:
- We're located in Western Australia and offer standard shipping options.
- Standard shipping usually takes 5-7 business days.
- Shipping Rates:
- Free shipping Australia-wide.
- Tracking Information:
- Tracking details will be provided once your order is shipped.
- Australian storewide shipping:
- We currently ship within Australia only.
- Lost or Damaged Items:
- In the rare event of a damaged item during transit, please contact us within 10 days of receiving your order and take photos of the product on arrival.
Refunds / Cancellation Policy:
- No Refunds/Cancellation Policy:
- Please review your order carefully before confirming your purchase.
- Once an order is placed and payment is confirmed, cancellations or refunds are not permitted.
- Modifying Orders:
- Unfortunately, we cannot accommodate changes or additions to orders once they are placed.
- Exceptions:
- If there is a mistake on our end or if there are extenuating circumstances, please contact us immediately, and we will do our best to assist you.
Contact Information:
- For any inquiries or concerns, feel free to reach out to our customer support at hello@giftness.com.au
Note: Policies are subject to change.